Eric is joined by the founder of Pool Service Software, Gus Velez. They discuss the new Orenda Help Desk feature within Pool Service Software, the SaaS program that helps pool companies have cloud-based control and insight over their business. We are working together to help PSS customers have in-field chemistry support.
00:00 - Intro
00:49 - Today's episode is about addressing problem pools in the most efficient way
02:02 - Introducing Gus Velez, founder of Pool Service Software
04:36 - PSS users are pool service professionals
07:35 - They had a few chemistry support tickets come in, and they are not chemistry experts. So they went out looking for a partner who can help their users with water chemistry. They found Orenda.
10:28 - When you call Orenda, it's most helpful if you give us the right info about the pool. Photos, chemistry history, age of the pool, etc.
13:47 - Users can just touch a button in PSS and it sends the pool's information–and the user's question–directly to Orenda.
16:32 - PSS also has a web-based dashboard, and business owners can also request Orenda support on behalf of their employees.
18:54 - This integration makes our job easier at Orenda, because we have the right information to answer questions faster.
20:59 - Thanks for listening!
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