Eric's pond is finally a clean pool, after a botched green pool cleanup. Why? Because Eric was distracted during filming on facebook live, and failed to net enough leaves out, and he forgot to brush.
00:00 - Introduction
01:39 - Fixer upper
03:23 - Why not just drain the pool and clean it out?
07:44 - Mistakes were made
09:46 - White bucket test...with a stupid, dangerous, distracted mistake
12:42 - Green pool cleanup process
16:06 - Churn it up, then shut it off and wait
16:23 - Quality water needs circulation and filtration
23:41 - Summary. Thanks for listening!
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110. Clean water with a slice of Humble Pie
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[00:00:00] Eric Knight: Hello, friends. If you're hearing the beautiful birds in the background, we are not at Augusta. Jarred and I are actually at my backyard pool that we've been working on.
[00:00:13] Jarred Morgan: She's a real peach here.
[00:00:16] Eric Knight: Yeah. Okay.
[00:00:17] Jarred Morgan: Now that we've admired that thing...
[00:00:19] Eric Knight: yeah, this is the first outdoor podcast we've ever done.
[00:00:23] Jarred Morgan: We thought it would be a good idea for the birds in the background. Mm-hmm. I don't know about the wind if the wind's a problem. Sorry.
[00:00:32] Eric Knight: No, I don't think it's going to be a problem. Anyway, this is the 110th episode of the Rule Your Pool podcast.
[00:00:36] We're standing outside on my deck looking at this pool, which is crystal cleared now. And after a week of doing the Green Pool cleanup, it took a while to get it clean, and that's what we're going to talk about. Clear water with a side of humble pie, because I made some mistakes during the green pool cleanup, and if you've watched this on Facebook Live, you will know exactly what I'm talking about.
[00:00:57] Jarred, is there anything you want to rub in my face before we get through this?
[00:01:00] Jarred Morgan: I'm strictly here just to tell Eric he's an absolute idiot. And can't believe he fumbled this one so bad. So that's all I'm here for. I'm here for the non-moral support.
[00:01:10] Eric Knight: And for the first time in Rule Your Pool podcast history, Jarred has made a salient point.
[00:01:15] Mm-hmm. Alright, let's get into it.
Fixer Upper
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[00:01:39] Eric Knight: So I bought this fixer upper house and I went under contract in late December, I think it was December 27th. And this house pretty much needed to be condemned. But the homeowner did not take care of anything in the house, and especially not the pool.
[00:01:52] I don't know who was maintaining the pool. If you're listening to this podcast, uh, thanks for listening, but what the hell were you doing? Like this pool was not in good shape at all. And I understand homeowners need to pay for things and repairs, but this pool was in pretty much disrepair.
[00:02:06] And honestly, that's the main reason, as you know, Jarred, the main reason I bought the house. Was the condition of the pool and what we could do with it. And there was no circulation. There was no filtration. There was no nothing.
[00:02:17] Jarred Morgan: I would say your experience there is close to what anybody that bought a foreclosure and a pool company comes back there. And it sits for a while.
[00:02:27] Eric Knight: Mm-hmm.
[00:02:27] Jarred Morgan: And it's green, leaves, tadpoles, you name it. Exactly what your pool was is not uncommon for a home that's in foreclosure for many months and then a pool company has to come in and make it better.
[00:02:36] Eric Knight: Yeah.
[00:02:37] Jarred Morgan: And that's exactly what this was.
[00:02:38] Eric Knight: Well, kind of, except I saw it going into decay and I deliberately let it go. Because I wanted to do a green pool cleanup and I wanted to show how to do it without draining. And we had a bunch of comments when we were doing the green pool cleanup of why didn't you just drain it? And yeah, that would've been a lot faster and a lot easier. But there are a lot of factors to consider. And Jarred will get into that in just a second.
[00:02:57] But, um, the point is there was no circulation for almost three months. Zero filtration. Zero circulation whatsoever. And when we did the green pool cleanup, and I'm going to talk about the process that I went through and the things I did wrong. There was no circulation or filtration at all for a week during that process. We just let the chlorine and the Orenda chemicals do their thing, and it eventually did work. It just took longer than we expected.
Why not just drain the pool and clean it out?
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[00:03:23] Eric Knight: So Jarred, Why did we decide to not drain the pool and do it this way?
[00:03:28] Jarred Morgan: Uh, well, first off, it wouldn't have been very educational if we just drained the pool and refilled it with fresh water. So there was an educational component to why Eric did what he did. Um, but more than that, there are. there are rules and things you need to be aware of before you just rip a bandaid off and say, I'm going to drain a pool.
[00:03:46] Even if you partially drain a pool, you need to be considering other things that may have happened at your home. For example, what time of year is it? If I'm in Dallas or even Charlotte and we've been through a month or a month and a half of just absolute rain every day, it seems like. The water tables are extremely high.
[00:04:07] What do you think's going to happen if you drain a pool? When the water tables are high?
[00:04:12] Eric Knight: It's going to float,
[00:04:14] Jarred Morgan: POP. So if you want to create some real damage, go ahead and give that a whirl. It's something that you need to be aware of, and if you've noticed that you've had a lot of rain lately, just tell your homeowners or your customers, hey I don't feel comfortable draining this pool because it's been raining a lot. The water tables are high, and I'm afraid if I take the weight out of this thing, it's just going to pop up and be problematic.
[00:04:35] So that's number one. That's going to probably be your biggest expense and problem.
[00:04:39] Eric Knight: Yeah. Floating a pool, especially if you were in coastal areas with higher water tables to begin with, that is a problem that's beyond costly. I mean, that's about the worst thing that can happen. So you don't just drain a pool. And if you're a homeowner listening to this, Hear us loud and clear. Do not drain your own pool.
[00:04:56] Jarred Morgan: And we actually ran into a situation like this a while ago that what if you have a vinyl liner pool or a fiberglass pool, Eric?
[00:05:03] Eric Knight: Yeah.
[00:05:03] Jarred Morgan: And you decide to drain a pool?
[00:05:05] Eric Knight: Well, they can wrinkle, they can crack, all sorts of damage can happen.
[00:05:08] Jarred Morgan: It is not fun if you do this the wrong way. So my personal recommendation is if you think you're going to drain a pool, Always consult a professional.
[00:05:17] Eric Knight: Yeah. And you know, a licensed and insured professional.
[00:05:20] Jarred Morgan: Yes. because this is not something you really want to mess around with and play with and, and it's expensive if you do mess it up.
[00:05:26] Eric Knight: Right. Like Jarred said, the real reason we did this, we talked a lot about this for months before doing it of what we wanted to show to the audience. You and Facebook Live and all that. And we've thought about doing a YouTube thing too, but that is so much work and we've got a lot of other things on our plate right now. We may eventually put them on YouTube, but for now they're sitting on Facebook.
[00:05:46] We wanted to show how to do things a little bit differently. We wanted to show things that you may not have tried.
[00:05:53] Jarred Morgan: The next part is what if you're in an area that you cannot drain a pool? Like in Southern California? Or parts of Arizona and so forth, where they're in drought situations and there's restrictions on wasting water?
[00:06:06] Eric Knight: Mm-hmm.
[00:06:07] Jarred Morgan: Or if you're just conscious about wasting water in general, you can't always drain your pool.
[00:06:11] Eric Knight: Yeah.
[00:06:12] Jarred Morgan: So you have to figure out ways to get it clean and clear without displacing much water, which there are ways to do that outside of just chemically doing it. There's R.O. once you get it cleaned up...
[00:06:23] Eric Knight: Yeah I was going to say, once you get it cleaned up. You can't just R.O. a green pool.
[00:06:26] Jarred Morgan: No, that would last about five minutes. These are the situations that you have to be aware of whenever you talk about draining a pool or cleaning a green pool or getting things cleaned up. Just don't go willy-nilly throw in a back pump or something in here and draining it down without thinking of the consequences or potential consequences.
[00:06:43] Eric Knight: Right. And generally speaking, it usually goes a lot better than the way I did it because I'm going to go through in order what I actually did and where I screwed up. If you follow the procedure, Which I didn't do because I was so focused on the video and distracted, if you actually follow the procedure.
[00:06:57] We've done a lot of them and they do clear within 24 to 36 hours completely, to look like what we have right now, which is crystal clear water. And that's what I was expecting to have happen.
[00:07:07] But because I skipped some steps unintentionally. Um, and it's kind of funny too because so much of this pool, my intention is to deliberately do the wrong thing to show why you don't do things. But this was actually a mistake. I wasn't trying to do the wrong thing. I just got distracted.
[00:07:24] Hold on. Let's wait for this plane again. This is the first Rule Your Pool podcast recorded outside. So, uh, I just discovered I'm in the flight path of Charlotte International Airport. So we'll wait.
[00:07:40] It's funny. We're going to leave that in. I'm not editing it out.
Mistakes were made
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[00:07:44] Jarred Morgan: Hold on. I just want everybody to know that unlike me listening to this podcast, which I don't do, and reading show notes, which I don't do either.
[00:07:53] Eric Knight: We know.
[00:07:54] Jarred Morgan: I actually did watch the Facebook Live video of you adding these things and going through the process, and I was thinking in my head, huh... there seems to be a lot of stuff in there still, and I don't see him brushing really. Hope this turns out well, because it's live, you can't take it back. No. And turns out you're an idiot.
[00:08:14] Eric Knight: Yeah. I'll eat that humble pie. I messed up for sure. I was working all day and I should have come out here and started netting the pool. But I wanted to document everything.
[00:08:23] So I came back here with my guy Rick, and we netted, I don't know, you saw it on Facebook Live if you watched. We netted, I don't know how many bags out. But I got, I thought a decent amount out. Uh, it wasn't anywhere close. a few days later I pulled out , over 50 more nets of debris. I got 13 pieces of siding that had come off of my house that flew into the pool. And yesterday when Jarred saw the pool for the first time, he threw one back in.
[00:08:50] Jarred Morgan: Well, I thought we were going to mess this pool up. I was just trying to facilitate the process.
[00:08:54] Eric Knight: Yeah. Jumping the gun. Anyway, I didn't get enough out, but the bigger issue was not just that I had piles of leaves, it's that I didn't stir 'em up.
[00:09:01] It'd be one thing if I had leaves in there, but if I had brushed thoroughly to stir everything up so that the chlorine and the enzymes could get under it, we wouldn't have had the same issue. Because what happened was days and days of this organic, it looked like mucus or snot, it just kept floating up slowly. And I just had this stuff covering the surface of the pool. And then I would go to try to net it and it would kind of dissolve and break through and go right through the net.
[00:09:26] So there was really no way to get it out unless you filtered it. Because I couldn't get it with a net, and it was at the surface and you just kept seeing it come up and up and up and the pool wouldn't clear. And I was losing my mind. I realized, oh my gosh, not brushing was the single biggest mistake. Had I done that, we would've gotten under it and this would've been a much faster process.
White bucket test...with a stupid, dangerous, distracted mistake
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[00:09:46] Eric Knight: So then on Facebook Live, you probably saw this too, and this may have been my certainly most dangerous mistake because not brushing is just stupid. This was actually dangerous and I apologize for doing this on camera. I can't believe I did. I did the white bucket test with chlorine to show that it cleared up.
[00:10:03] And honestly, as I look back on the video, it didn't actually look on video like it changed colors as much as it did in real life. In real life it noticeably changed colors, but the camera didn't seem to pick that up as much. But it definitely cleared up that bucket a lot more than it looked. And I could tell, okay, we can shock this pool.
[00:10:20] It's not a copper problem. It's green from algae, which was obvious because we had an entire population of tadpoles and frogs living in it. I got distracted and thought, okay, well here's a bucket of water. Now I'm ready to dilute acid. That's about the stupidest thing I could do because I had just put chlorine in it.
[00:10:35] So I go in and get my measuring cup and then I put acid in it and immediately I recognize what happened. It turned highlighter yellow.
[00:10:42] Jarred Morgan: I was going to say, did you get any fumes out of that bad boy?
[00:10:44] Eric Knight: I backed away and thankfully we're outside, but do not do that. As soon as it changed color, I was like, oh my God, I can't believe I just did this. Because that can create mustard gas. And so we backed away. I put it in the pool and, uh, thankfully we were okay, but let that be a lesson to you. Don't do that.
[00:11:01] Jarred Morgan: You mean to tell me pool guys make mistakes?
[00:11:04] Eric Knight: Yeah. We all do. Hell, we teach this professionally and I made the mistake because I was so distracted looking at the camera and I got to eat that.
[00:11:10] Jarred Morgan: And that's, and that's just real life stuff, everyone. Yeah. When you're out there on a job, you're trying to clean it up, you're trying to get to the next job, you're busy, you're going to forget things. That's life. But, Hopefully mixing wrong chemicals is not one of those mistakes, because that's consequences that you're probably not prepared to manage.
[00:11:28] Eric Knight: Yeah, it's dangerous. And of all things, as dangerous as that was, I was very fortunate to recognize it immediately and get it into the pool. Um, and then it was fine.,
[00:11:36] Jarred Morgan: I don't want to say it's a good thing, but the fact that it could have been a lot worse. What if it were cal hypo?
[00:11:40] Eric Knight: Oh, it would've exploded. It would've caught on fire.
[00:11:42] Jarred Morgan: Yeah. Like there's situations here where the type of chemicals you use and Yeah. What you guys store in your trucks matters, right?
[00:11:48] Eric Knight: Yeah. Every year we get text messages since I've worked for Orenda of another truck that has caught on fire from mixing different types of chlorine and it's dangerous. You've got to be very careful.
[00:11:58] Jarred Morgan: It's not if moisture gets inside of trichlor, for example, or if it gets spilled on Cal hypo and it sits there and just festers and yeah, boom. There's things that are in back of trucks or in your shed or wherever you're storing your chemicals that are very dangerous without proper storage and proper handling.
[00:12:13] So please, please, please make sure that you do things the right way.
[00:12:18] Eric Knight: And again, like this pool is designed, or at least the whole reason I got this pool was to deliberately do things wrong. But that was a mistake. I did not mean to do that wrong, but I'm glad that you got to see it on camera of what that will actually do.
[00:12:30] I don't recommend, let me make that mistake for you. Let me make the mistake of not brushing for you. Um, I'm glad it happened to me on my pool because if it happened to you and your customer, it would not be a good thing.
Green pool cleanup process
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[00:12:42] Eric Knight: So as soon as I saw the color change, said, Ooh, we got to get this into the pool, and then kind of regrouped, Rick and I put in six gallons of chlorine and he must have put in a seventh, but I don't remember him putting in a seventh.
[00:12:54] Jarred Morgan: Rick's great everyone, by the way. He's been super helpful. It just goes to show you, even though Eric pretends to know all these things, he still has to rely on a pool professional from time to time.
[00:13:05] Eric Knight: I don't pretend to know anything mechanical. I understood the chemistry, although you know here I still made mistakes. Knowing full well, you should never do that. It's one thing to tell people when I'm sitting in an office or on the phone with a customer, no, don't mix those chemicals. It's an entirely different thing to be doing it myself while trying to explain it on camera.
[00:13:24] But mechanically speaking, I needed Rick. Rick not only had the equipment, but he had the know-how to actually operate my equipment because I could blow something up. I don't know what I'm doing because I've never really touched equipment. And now I'm going to learn, and that's part of this process of ruling my pool, is to learn how my equipment functions before we renovate it, and then the new equipment pad and learning how that does it too.
[00:13:46] And it's going to be a learning process. I'm going to try to document as much as I can, because now I'm a homeowner with a pool. I never thought I would have one. But I want to learn these lessons too and learn them along with you and share them with you.
[00:13:58] So we chlorinated. And then immediately I took the measuring cup and I measured out two and a half quarts of PR-10,000 like normal. And we put it around the perimeter.
[00:14:07] Jarred Morgan: Now, just to word a caution here, if you're going to add that much PR 10,000, I think it goes without saying, but I think we have to say it. You cannot swim in that pool with that much product. It will cloud up like nobody's business and it needs circulation. It needs to to do things before you can actually use a pool with that much product.
[00:14:25] Eric Knight: Or with six gallons of chlorine in it.
[00:14:27] Jarred Morgan: That too.
[00:14:28] Eric Knight: It was green. I don't think people were trying to jump in and say, Hey, let's have a pool party. But yeah, if this is not a green pool cleanup, you wouldn't use that much PR. That was one quart per 10,000 gallons. Normally we recommend a maximum dose residentially of eight ounces per 10,000 gallons at a time, and then clean it up, vacuum it out, clean your filters.
[00:14:48] If you're trying to do the Orenda bomb, meaning you need to break the water, that's at least half a quart up to a quart per 10,000 gallons. Of course, for the green pool cleanup, we did a full quart. So I measured that out. Put it around. Of course, it clouded up like crazy and you could see that on the Facebook Live. And then I followed that up with two and a half quarts of CV-600 enzymes. And some of the questions we got is, Hey, the original procedure, you said do that the next day.
[00:15:12] Well, yeah, you can. I decided to do it on the same day for two reasons. Number one, we were on Facebook Live. And number two, I thought it would be faster. And some people do it the same day. It shouldn't be a problem if I had actually brushed the pool so that the enzymes could get down there. But amazingly, the enzymes still got down there and they did clean things up as evidenced by the mucus stuff that kept floating up for four days.
[00:15:35] Jarred Morgan: Well, it had an all you can eat buffet of organics down there, right? So it was, it was in heaven. Not that it's eating, but it's just when you get that much chlorine in there and the enzyme's breaking down the carbon and so forth, you're going to have a heyday. I'm surprised it didn't bubble up like crazy either.
[00:15:52] Eric Knight: Oh, it did bubble up. It wasn't quite foaming, but it was bubbling up. But this stuff just kept floating up. And if you've done one of these, you'll see some amazing stuff float up out of the lagoon that you didn't expect. And that's just a byproduct of the enzymes breaking down carbon.
Churn it up, then shut it off and wait
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[00:16:06] Eric Knight: then we moved and turned on the deck pump to move water around. Rick had a little pool pump on a cart because my filtration system was not operational yet. It didn't have any filter grids in it, so we just used his just to stir it up a little bit. And not enough to get the leaves moving, though.
Quality water needs circulation and filtration
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[00:16:23] Jarred Morgan: On that note, if you were doing this normally, you would want to make sure your equipment was operational before you started to go down this path.
[00:16:30] Eric Knight: Yes.
[00:16:30] Jarred Morgan: Because you don't really have two days to wait. Once you get it nice, clean and clear, and it looks like crap on the bottom that you need to get cleaned up, you can't be waiting on your equipment to operate. So yeah, generally speaking, when I've done a cleanup, I'll circulate the filter in the pump while it's cleaning up.
[00:16:47] Because I know it's going to load it up. I know I'm might have to clean it. I know I'm going to have to backwash it. These are all normal things. But the quicker you can, number one filter, but two, move the water and mix it around evenly as you can, it's going to facilitate a better process.
[00:17:02] Eric Knight: Absolutely. And that's what I did not do. I did not have an operational filter. I did not have an operational circulation system. And we did it anyway. And some of that was by design. Others were delays on actually getting the stuff. So we do have new grids in there. We do have a new manifold. We charged it with DE. But we weren't ready to turn it on because the pool was so cloudy it still hadn't dropped out.
[00:17:22] And so I'm using this little deck rig pump that Rick had that goes to waste. Which is fine, but it's got a tiny little strainer basket. Maybe a quart inside I
[00:17:30] Jarred Morgan: thing gets clogged up in about five seconds.
[00:17:32] Eric Knight: I could get maybe 6 to 12 feet on the bottom of the pool with all that dust. And the dust went through the strainer basket and went to waste. That was fine. It was the leaves.
[00:17:41] So I'm getting stuck on these leaves and I said, you know what? This is crazy. I did like five of those baskets totally loaded it up. And I said, no, I'm going to stop this and I'm going to start netting. So I netted out about 50 bags, and this was a few days later. I, I couldn't believe how much came out and it's all over my yard.
[00:17:57] You can actually see it from here. It's just piled over there and so nasty. It smelled terrible.
[00:18:01] Jarred Morgan: So when you decided to net it out, then you just basically stirred up again and restarted the process over?
[00:18:07] Eric Knight: Kind of, but there was still green when I was netting it out, meaning that the chlorine was not able to get through those piles.
[00:18:12] Jarred Morgan: It was stuck under the leaves.
[00:18:13] Eric Knight: Right, because I didn't brush. So I net out as much as I can do and I can't feel anything else. I pull out all that siding. I pull out everything. I think I've got the whole bottom cleaned out, and then I brushed like crazy. I brushed the walls and I really stirred up on purpose.
[00:18:28] And the only thing I added was a gallon of chlorine, and that was like four days in. And then I haven't added anything since or before that. I mean, it was really the green pool cleanup. And then four days later, it might have been three days later, that gallon of chlorine.
[00:18:41] And it, you know, the pool stayed. It's been maintaining chlorine. I still have chlorine today. It never zeroed out chlorine. So clearly something went right. But when it did finally settle, I vacuumed out and that was a long process because there's a ton of dust and there was still a lot of leaves at the bottom. But I ended up getting it clear.
[00:18:59] We turned on filtration the day before yesterday and now it's crystal clear, but there's still dust on the floor. And some DE because of the backwash and recharging DE. I have a broken multi-port valve. The equipment pad is not nearly level, so things are just in bad shape. But generally speaking for equipment pad is bad as mine, look at the water.
[00:19:18] Jarred Morgan: And y'all, his equipment pad looks terrible.
[00:19:21] Eric Knight: It is terrible. But that's why I bought the house. When I saw the equipment pad, I thought, ooh, there's potential here. Like we could do this right, and this would be a beautiful pool.
[00:19:28] Jarred Morgan: I mean, there's at least a 12 inch grade from one side of your pad to the other, and it's falling off the back. Your heater's about to go anytime. Yeah. So this is just one of many lessons that Eric's going to learn with his new home ownership and pool ownership.
[00:19:42] Yeah. Of, oh crap, this broke. What do we do?
[00:19:47] Eric Knight: Exactly.
[00:19:48] Jarred Morgan: Things happen, everyone.
[00:19:49] Eric Knight: They sure do. And I looked at the pool. I thought, you know, it's a pretty shape though. Be honest. Like other than the surroundings, the deck is not great. But the shape of it, the shell looks good. I like the look of the pool. But the equipment's terrible, and I thought we could renovate this thing and make it really nice. And that's the goal.
[00:20:05] But I want to document the entire process from the green pool cleanup and on. We didn't drain the pool. Not only for the reasons Jarred listed. We wanted to show you how we do it. How do our customers actually do this if they can't drain a pool? And generally speaking, draining a pool is a major operation. It takes a multiple people. Whereas one person can do this usually in two days if they do it right, and don't shortcut steps like I did.
[00:20:28] And then from here on out, I'm going to be Ruling my pool with the normal chemistry that I promote when we teach classes. But we're going to be doing things to this pool that are intentionally destructive like motor oil, trichlor on the stairs to try to destroy things here and there. All sorts of stuff.
[00:20:44] Jarred Morgan: I can't wait till we try removing calcium with soda ash. Yeah. because that's going to be an absolute mess.
[00:20:50] Eric Knight: Yep. That's going to be a mess. I'm looking forward to doing that and I am waiting on a few things. I do want to get some pH probes so that we can track what we do in real time and cross reference that with a video of what we're doing.
[00:21:01] So we can see when we throw that soda ash in what it does to the pH and what it does to that calcium harness.
[00:21:07] Jarred Morgan: I'm just going to guess it's going to go up, Eric.
[00:21:08] Eric Knight: I'm going to guess so too. Okay, so anyways, we've got the wind picking up, but this is the first outdoor rule your pool podcast. This is the first time Jarred's been here. Maybe the last time, if he keeps up this attitude. Tell me I do everything wrong. But it's been fun. It's, well, actually, no, the process sucked. I'm not going to lie to you. It was very frustrating, but I'm glad that it happened to me.
[00:21:28] And that's really the lesson here. Let me make the mistake for you. Do not be in a customer's backyard and shortcut this process if it's a green pool.
[00:21:36] If you don't shortcut the process and you do net out the leaves, take the time, then brush chemically hit it right, it will work. It always has before. That's why I was so confident it would for me. And it goes to show the importance of netting and brushing ahead of time.
[00:21:49] Jarred Morgan: You know what you said, just reminding me of it sounds a lot like when we talk to guys that do startups. It's the exact same. It's like, Hey guys, we know getting a bucket out there and filling the pool up, treating the water as it's being filled and it is a pain, right? But it does make days one, two, and three so much easier when you put in the work on the front end. This is the exact same thing where if you do the legwork on the front end of your project or process, it will pay dividends on the following days.
[00:22:21] Eric Knight: For sure. That's kind of like all our procedures. You learn from our mistakes. The startup did not happen overnight. I mean, it, it. generated from an idea from Lupe in San Diego, and it evolved over time with the help of many builders and many different customers with their experiences, our failures, personally,
[00:22:37] Jarred Morgan: we screwed a few of those up. Trust me.
[00:22:39] Eric Knight: I screwed seven in a row up and didn't know what it was. And so now we have a really rock solid process, but it wasn't rock solid from the beginning. We rely on you to tell us where the problems are and we find them out ourselves as well. And I learned a hard lesson here that you should take with you.
[00:22:56] Do not shortcut the process.
[00:22:58] Jarred Morgan: Not only that. Did you tell everybody the time you diagnosed a problem in the Northeast and you decided to go diving into a pool with an ear infection and had to go to the emergency room and have a lot of fun?
[00:23:10] Eric Knight: No.
[00:23:10] Jarred Morgan: No. Guys, we've learned a lot of stuff on the job and one of 'em is don't dive into a customer's pool to try to solve a problem. And hold your breath for a minute because he is a swimmer, everybody. He thought he could handle it. No. Unfortunately, when you're sick and you go diving in a pool and hold your breath, the results aren't good.
[00:23:28] Eric Knight: Shout out to Randy. Randy, you're the man. Thank you for taking me to the, uh, urgent care on that one. But I think a lot of that had to do with the water being so cold and yeah, I was underwater for a while.
[00:23:38] Jarred Morgan: We go above and beyond and sometimes below the water.
Summary
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[00:23:41] Eric Knight: Below. I was going to say above and below, that's what we did. Anyway, this is the 110th episode. I think on the next episode I'd like to have Harold on because the king has returned from his global voyage and see how he's doing and see what he learned.
[00:23:55] But, um, Yeah, I don't have anything else to add, do you?
[00:23:58] Jarred Morgan: No, this was fun. I hope we all enjoyed the nice ambience of the chirping birds in the occasional airplane coming by. It just really gave us a nice feel of being at Augusta with our friends and enjoying the beautiful scenery out here at Eric's pool.
[00:24:12] Yeah, so there's the first time, and it could be the last time, I don't know.
[00:24:16] Eric Knight: Yeah, well, you keep up that attitude, it will be. Thanks everybody. Thanks for listening. And as always, if you have questions, reach out to us podcast@orendatech.com, and the help center is ask.orendatech.com, hearing some great feedback from you.
[00:24:29] So thank you for that. Take care.